Who should attend?
Home managers, deputies and heads of departments.
What are the benefits of attending?
By the end of the programme you will:
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Be clear about the roles/responsibilities which are included in managing others.
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Understand the application of these roles and responsibilities within individual cir-cumstances.
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Understand the relationship between personal and professional behaviour and suc-cessful management outcomes.
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Understand the importance of managing conflict and challenge.
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Be aware of the boundaries of responsibility within your working role.
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Have a working knowledge of the management strategies and behaviours which lead to consistent positive outcomes within your working environment.
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Understand the relationship between effective management and staff motivation, productivity and retention.
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Have developed an initial action plan to implement learning that has taken place.
What does the programme cover?
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Understanding basic management principles.
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Understanding role and task responsibilities.
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Dealing with conflict and difficult behaviour.
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Values and ethical approaches to management tasks.
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Effective communication patterns for managers.
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The relationship between leadership and management.
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Decision making and dissemination.
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Inspiration vs. perspiration and Managing perceptions
How long does the programme last?
This is a one day course. Some pre-course work is required.
