Privacy Policy

Privacy Policy

NVQUK is committed to protecting your privacy and ensuring that any information that we collect about you is never misused. This policy explains what information we collect, how and why we use it, how we keep it safe, and what your rights are.

By using our website (www.nvquk.com), services and products, you are in agreement to the way we collect and use your personal information according to the terms of this privacy policy. We may change this policy from time to time. We will update any changes we make to our privacy policy that may affect your personal information.

Any questions regarding this policy and our privacy practices should be sent by email to info@nvquk.com. Alternatively, you can telephone +447514411411 and speak to a member of staff.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

PRINCIPLES

NVQUK welcomes the EU general Data Protection Regulation (GDPR) as a set of regulations to reaffirm our commitment to data protection. We are committed to ensuring:

  • We only collect and use relevant personal data we need to provide or improve our products and services for our customers.
  • You can request a copy of whatever information we hold about you.
  • We will keep your personal information safe and secure.
  • Personal data is processed fairly, lawfully and in a transparent manner.
  • We will never sell or share your details other than in the ways mentioned in this policy or unless instructed to do so by you.
  • We will inform you if there are important changes that affect your information or how we use it.
  • We take responsibility for the information we hold about you
  • We only keep your information for as long as necessary.
What personal information we collect

We may collect the following information about you when you complete online or offline forms:

  • Full Name, Identity Information & related documents.
  • Contact Information such as phone number, email address, postal address and site address etc.
  • Specific construction & qualification information about you.
  • Gender & Ethnic background.
  • Any disability held.

We only ever collect information that is relevant to NVQUK in providing you, as our customer, with appropriate treatments, products and services that suit your needs and requirements.

How we collect and process personal information

You provide us with personal information when you engage in any of the following activities:

  • When you correspond with us by phone, email, website contact form, social media or otherwise.
  • When you register with NVQUK in our centre, fill out a form, completing a survey or questionaire, or participate in our social media.
  • When you make a payment to NVQUK either in person or via phone.
  • When you subscribe to our newsletter, mailing list or any other NVQUK marketing medium.
  • When you provide Information from your social media account(s) but only where you have given us permission to use it. For example, posts, pictures and video footage you share on sites such as Facebook, Twitter, and Instagram.
  • When you provide information from third parties where you consent to those other organisations sharing information they hold on you with us and where those other organisations lawfully share your information with us.
  • When you provide information that contains the image or information of a third party. We will only use this information if the party/owner of that information has given you permission and consent to use their information or image for marketing purposes and permission for a third party company to use such information. We may ask you to provide evidence of consent from the owner of the information in question.
How we use your personal information

The information is required to meet the criteria of NVQ qualifications and this is the only purpose of use. The information collected from customers and prospective customers may be used for the following purposes:

  • To inform you by phone or email of any changes to your personal information.
  • To manage any enquiries or questions raised by you.
  • To accept, receive, review and provide feedback to you regarding any information, documentation or enquiries you provide us.
  • For administrative, planning, product or service development and quality control.
  • For marketing purposes, but only where we have your expressed or implied consent to make contact with you or we are otherwise permitted by law to do so.
How we keep your personal information safe

NVQUK is committed to information security and the efficient processing of personal information. We have implemented technical, administrative and physical security measures that are designed to protect personal information from unauthorised access, disclosure, use and/or modification. Our staff are trained to handle personal information safely. We carry out regular security checks on all our security measures to ensure our customers personal information is kept safe and secure.

Our procedures mean that we may ask you to prove your identity before we share your personal information with you.

Sharing your personal information

We do not share your information with others (third party organisations) without your consent unless there is a legal requirement to do so.

Cookies and IP addresses

When you visit our company website www.nvquk.com we will place cookies on your device that will help to identify you as a user on our website and may help to create a more tailored user experience from the data that is collected on each visit.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies our system will issue cookies when you log on to the Site.

Other websites

This website contains links to other websites. NVQUK is not responsible for the privacy policies or practices of any third party.

Communications: Email, Chat, and Social Media

When you communicate with NVQUK via email, chat, and social media channels we make every effort to use only secure and GDPR complaint channels and social media organisations. We never recommend that our customers send any sensitive information via these sites but to only use the official email/fax/website portals for transferring sensitive information.

How we use and process your information, who accesses it and how long we keep it depends on the context in which we collected it. Our procedure regarding data retention follows the terms of our privacy policy and UK law.

YOUR RIGHTS

Data protection laws grant you, as a Data Subject, certain ‘information rights’, which are summarised below:

  • Right to be informed – You have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.
  • Right of access – you have the right to access your personal data and supplementary information.
  • Right of Rectification/Erasure – you have the right to request inaccurate personal data be rectified or completed if it is incomplete. You also have a right to be forgotten and ask us to erase information about you where you can demonstrate that the data we hold is no longer required by us. Please note that we may be entitled to retain your personal data in order to comply with legal obligations.
  • Right to restriction of processing – You have a right to request that we refrain from processing your data where you contest its accuracy or when the processing is unlawful or you have opposed its erasure or where we do not need to hold your data any longer but you need us to in order to establish, exercise or defend any legal claims and/or disputes.
  • Right to Portability – You have a right to request any personal information that you have provided to us and to request that we provide your data to another data controller where the processing is based on consent and is carried out by automated means. This is called a data portability request.
  • Right to Object – You have a right to object to how your personal information is processed for direct marketing or other forms of processing.
  • Right to Withdraw Consent – You have the right to withdraw your consent for the processing of your personal information where the processing is based on consent, including the right to opt out of any direct marketing communications. You can do this by unsubscribing from any mailshot we may send you or by contacting us directly and we will update your contact preferences at your request.
  • Right of Complaint – You also have the right to lodge a complaint about any aspect of how we are handling your data with the UK Information Commissioner’s Office, which can be contacted at org.uk.

How to change your contact preferences

You can change how you prefer we contact you by writing to us at info@nvquk.com.